Terms & Conditions
Last updated: 9 November 2026
These Terms & Conditions apply to bookings and services provided by Cosmetic Tattooing Adelaide and use of cosmetictattooingadelaide.com.au.
Please read these terms before booking or paying a deposit. We will disclose any additional conditions specific to your treatment before you commit to the booking.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.
Contents
1. Bookings and Deposits
A deposit of A$100 is required to secure your treatment appointment. We confirm your booking once we receive the deposit and our team confirms the appointment.
We credit the deposit towards the price of your booked treatment.
A confirmed booking remains subject to an assessment of treatment suitability and your informed consent. Paying a deposit does not oblige you to undergo a procedure.
2. Cancellations and Rescheduling
Please provide at least 72 hours’ notice before your scheduled appointment if you need to cancel or reschedule.
To cancel, contact your artist or our team directly:
Phone: 0434 424 000
Email: [email protected]
Where online rescheduling is available, you may use that facility to request a change. Please check that you receive confirmation. Cancelling through an online system does not automatically process a refund; contact us to arrange any refund due.
If you cancel or reschedule with less than 72 hours’ notice, or fail to attend, some or all of your deposit may be retained, subject to applicable law. Any retention will reflect reasonable costs or losses associated with the booking, taking account of whether the appointment can be filled.
For changes made with at least 72 hours’ notice, you can transfer your deposit to the replacement appointment or receive a refund if you cancel.
If you reschedule and subsequently cancel, we will consider the notice given for each affected appointment and any reasonable loss already incurred. Rescheduling does not automatically make your deposit permanently non-refundable.
If we lawfully retain a deposit after a late cancellation or missed appointment, we may require a new deposit to secure another booking. We will credit the new deposit towards the new treatment.
Please contact us promptly if illness or an emergency affects your attendance.
3. Late Arrivals and Changes by Us
Please let us know if you expect to arrive late. If there is insufficient time to complete the treatment with appropriate care, we may need to reschedule. Any deposit deduction will be assessed under the cancellation provisions above.
If we cancel your appointment, you may choose to reschedule or receive a refund of payments for services not provided.
If we determine that treatment is unsuitable, we will explain the reasons and discuss any payment adjustment or refund. We will not automatically retain your treatment deposit solely because you are unsuitable. A separate consultation charge applies only if we disclose it and you agree beforehand.
4. Prices and Payment Methods
All prices are quoted in Australian dollars (AUD). We will disclose the total price, including applicable taxes and unavoidable charges, before you agree to the service.
We accept:
- Cash
- Visa
- Mastercard
- Direct debit
Any payment surcharge will be disclosed before payment and applied only as permitted by law.
Please check what your quotation includes. Follow-up appointments, colour refreshes, correction work and additional sessions are included only where expressly stated.
Additional services or charges require your agreement before they are incurred. Changes to published prices will not alter an existing confirmed quotation without your agreement.
5. Treatment Suitability and Consent
Please provide accurate information relevant to your treatment, including allergies, medications, skin conditions, previous reactions, pregnancy or breastfeeding, and existing tattoos or recent procedures in the treatment area.
Tell your practitioner about relevant changes before each appointment. Do not stop prescribed medication based on website information; discuss medication questions with your prescribing clinician.
We may postpone or decline treatment where there are reasonable safety concerns, contraindications or expectations that cannot reasonably be met. We may recommend advice from a qualified healthcare professional before proceeding.
Before treatment, your practitioner will explain the proposed procedure, relevant risks, expected healing and aftercare. You may ask questions, request clarification or decide not to proceed. You must complete any required written agreement and consent documentation before treatment.
You must be 18 or older to receive cosmetic tattooing. Parental or guardian consent does not permit us to tattoo someone under 18. Please bring valid photographic identification to your appointment.
We will not perform cosmetic tattooing on a person who is intoxicated or unable to provide informed consent.
6. Results and Follow-Up Treatments
Cosmetic tattoo results vary. Skin characteristics, previous pigment, healing, sun exposure, skincare and aftercare can influence colour retention and appearance.
Fresh cosmetic tattooing may look different from the healed result. Portfolio images illustrate previous work and do not promise an identical outcome.
Your practitioner will discuss realistic expectations and whether follow-up sessions may be needed. They will explain the timing and any additional costs before you book.
These explanations do not limit our responsibility to provide services with due care and skill or meet other applicable consumer guarantees.
7. Preparation and Aftercare
Please follow the preparation and aftercare instructions provided for your treatment. Contact us if instructions are unclear or you have concerns during healing.
Our services and website information do not replace medical advice. Seek advice from a qualified healthcare professional if you suspect an infection, allergic reaction or other medical complication.
Failure to follow aftercare does not automatically remove your consumer rights. We will assess any concern based on its circumstances.
8. Refunds and Consumer Guarantees
Our services are subject to guarantees under Australian Consumer Law that cannot be excluded.
If a service fails to meet an applicable guarantee, you may be entitled to a remedy, including rectification, cancellation, a refund or compensation, depending on the circumstances.
Changing your mind does not automatically entitle you to a refund for a properly supplied service. Payments for appointments that have not taken place are assessed under the cancellation provisions and applicable law.
Please contact us about a concern so we can assess it and discuss an appropriate response. This does not limit your right to seek assistance or exercise a legal remedy.
9. Privacy and Photographs
Our Privacy Policy explains how we collect, hold, use and disclose personal information.
Consent to treatment does not automatically authorise the use of identifiable photographs for promotional or educational purposes. Separate consent will be sought for those uses.
Internet communications involve security risks. This does not remove our obligations to take reasonable steps to protect personal information.
10. Website Content and Intellectual Property
Website text, photographs, designs, graphics, videos, branding and other materials belong to Cosmetic Tattooing Adelaide or their respective rights holders.
You may view website materials for personal, non-commercial purposes. Except where permitted by law, reproduction, republication, commercial use, alteration or redistribution requires prior written permission from the relevant rights holder.
Submitting a review or other content does not automatically transfer ownership of that content to us.
11. Acceptable Website Use and Reviews
You must not use the website unlawfully, interfere with its operation, attempt unauthorised access, introduce malicious software or infringe another person’s rights.
Where reviews or comments are accepted, they should reflect genuine experiences. Do not submit fabricated reviews, unlawful material, threats or another person’s private information without permission.
We may moderate content that breaches these conditions. We will not remove genuine criticism solely because it is unfavourable.
12. Website Information and External Links
Website content provides general information and does not replace an individual consultation.
We take reasonable care with published information and correct identified errors. If an error affects a booking or quotation, we will contact you to discuss it rather than automatically impose a change.
External links are provided for convenience. We do not control external websites or their content. Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.
13. Feedback and Complaints
We may use feedback to respond to concerns and improve our services, in accordance with our Privacy Policy. Providing feedback does not grant unrestricted permission to publish your identity, health information or private correspondence.
Please direct enquiries and complaints to:
Cosmetic Tattooing Adelaide
57 O’Connell St, North Adelaide SA 5006
Email: [email protected]
Phone: 0434 424 000
Include your booking details and a description of the issue so we can investigate.
You may also contact Consumer and Business Services (CBS), South Australia, or another relevant authority. Our complaints process does not restrict your legal rights.
14. Changes and Governing Law
We may update these terms for future bookings. The terms disclosed and agreed when you made your booking continue to apply unless you agree to a change.
These terms are governed by the laws of South Australia and applicable Commonwealth laws, without limiting mandatory consumer protections or rights to bring proceedings in another competent jurisdiction.